UrbanSphere (Dial 11)
Unified Civic Services Platform for Smart Urban Governance, replacing fragmented municipal systems with a single digital backbone for cities, citizens, and administrators.
Sector
Government / Urban Local Bodies
Urban Local Bodies across Indian cities manage a complex web of civic services, from sanitation and water supply to building approvals and challan enforcement, often using disconnected, paper-heavy systems.
UrbanSphere (Dial 11) was conceived as a single digital backbone to unify all municipal operations, empower field teams with real-time tools, and give citizens transparent access to the services they depend on daily.
14+
Modules
15
Platform Services
24x7
Citizen Access
Bilingual
Hindi / English
Fragmented Systems, Zero Visibility
Cities were running on disconnected tools and manual processes, leaving administrators blind and citizens frustrated.
Fragmented Systems with No Integration
Separate tools for grievances, challans, sanitation, water, and assets meant data was scattered and rarely connected.
No Real-Time Field Visibility
Supervisors had no live view of field staff, completed tasks, or pending items. Relied on end-of-day manual reports.
Reactive Governance by Default
Without data, cities responded to problems only after escalation. No system to predict or prevent service failures.
Citizen Trust at All-Time Low
No way to track complaints. Grievances got lost, challans issued without transparency, no feedback loop.
Manual Processes Creating Accountability Gaps
Paper registers, physical files, WhatsApp groups substituted for formal systems.
Decisions Based on Assumptions Not Data
No dashboards, trend reports, or ward-wise analytics. Planning was reactive and inconsistent.
One Platform. Every Urban Service.
Build a unified, scalable civic services platform that transforms how cities operate and how citizens experience governance.
Build one platform for all urban services (14+ modules, bilingual Hindi/English)
Enable real-time field operations (GPS tracking, geo-tagged evidence, automated alerts)
SLA-based grievance management
Leadership-level analytics with command center dashboards
Align with Swachh Bharat Mission objectives
Design for scale and interoperability across multiple cities
15 Integrated Platform Modules
A comprehensive suite covering every aspect of urban civic operations, from sanitation to parking, building plans to payroll.
Sanitation Monitoring
Inspection & Grievance
Challan Module
Water Module
Building Plan Approval
GIS Module
Hoarding & Advertisement
Store/Asset Management
Engineering O&M
RWA Module
Ponds & Playgrounds Monitoring
Payroll & HRMS
Street Animals Management
Corporation Parking
Toilet Cleaning & Monitoring (TCMS)
Citizen Feedback & Surveys
Built for Real-Time Urban Operations
AI-powered evidence validation, live GPS tracking, GIS mapping, and automated SLA workflows; engineered for the complexity of city governance.
Live GPS Tracking
Real-time tracking of sanitation staff, vehicles, and inspection teams across all city zones.
AI-Based Evidence Validation
Before/after geo-tagged photos with AI that flags fake or duplicate images automatically.
Challan Analytics Engine
Analytics by location, time, violation type, and repeat offenders for smarter enforcement.
GIS Integration
Live map view of zones, wards, and complaint hotspots for spatial decision-making.
24x7 AI Chatbot
Citizens can register complaints, track status, and get updates through an always-on AI chatbot.
SLA Workflow Automation
Automated escalations and notifications ensure no grievance stays unresolved past its SLA deadline.
Command Center Dashboards
Real-time city-wide dashboards for leadership with drill-down analytics by zone, ward, and service.
Payment Gateway Integration
Integrated with Razorpay, Paytm, BillDesk, and Cashfree for seamless citizen payments.
Built for Every Arm of Urban Governance
From planning to enforcement, UrbanSphere covers the full spectrum of municipal operations with purpose-built modules.
Urban Planning
Data-driven ward-level planning with GIS overlays, demographic insights, and infrastructure mapping for smarter city development.
Sanitation Monitoring
GPS-tracked routes, geo-tagged evidence, and AI-validated before/after photos ensure complete coverage and accountability.
Grievance Management
SLA-bound complaint resolution with auto-escalation, citizen tracking, and full audit trails for every grievance.
Challan & Enforcement
Digital challan issuance with analytics by location, violation type, and repeat offenders, plus integrated payment collection.
GIS & Field Mapping
Live map views of zones, wards, complaint hotspots, and field staff positions for spatial decision-making.
Building Plan Approval
End-to-end digital workflow replacing physical forms, with online tracking, automated reviews, and status notifications.
The Transformation at a Glance
A side-by-side look at how UrbanSphere replaced legacy processes with modern, real-time digital workflows.
Area
Before
After
Grievance Resolution
3-10 days manual
SLA-bound, auto-escalated
Grievance Resolution
3-10 days manual
SLA-bound, auto-escalated
Field Staff Visibility
End-of-day paper
Live GPS + real-time dashboard
Field Staff Visibility
End-of-day paper
Live GPS + real-time dashboard
Sanitation Evidence
No proof
AI-validated geo-tagged photos
Sanitation Evidence
No proof
AI-validated geo-tagged photos
Challan Transparency
No citizen visibility
Digital trail, instant SMS
Challan Transparency
No citizen visibility
Digital trail, instant SMS
Leadership
Weekly manual reports
Real-time command center
Leadership
Weekly manual reports
Real-time command center
Building Plan
Physical forms, 2-3 weeks
Digital workflow, tracked online
Building Plan
Physical forms, 2-3 weeks
Digital workflow, tracked online
Citizen Access
Required office visit
Mobile app, 24x7
Citizen Access
Required office visit
Mobile app, 24x7
Strategic Impact
Beyond metrics: the platform fundamentally changed how cities govern and how citizens experience public services.
Single Platform for 14+ Services
One unified system replacing dozens of fragmented tools, built for municipalities at any scale.
Swachh Bharat Mission Alignment
Direct support for national cleanliness objectives with real-time sanitation tracking and evidence collection.
Proactive Governance Enabled
Analytics-driven insights let administrators predict and prevent issues before they escalate.
Field Accountability Transformed
Real-time GPS tracking and geo-tagged evidence replaced trust-based systems with verifiable data.
Citizen Trust Rebuilt
SLA-based resolution, transparent tracking, and instant notifications restored citizen confidence.
Future-Ready Architecture
Designed for expansion into SevaSetu and RuralSphere, ready to scale across cities and rural bodies.
UrbanSphere in Action
From mobile apps and live tracking dashboards to GIS maps and building plan approvals, a look at the modules powering urban governance.
Dial 11 Mobile App - Citizen Services Hub
Officer Dashboard - Live Overview & Quick Actions
Sanitation Monitoring - Live Map & Statistics
Challan Issuance & Monitoring Dashboard
Inspection Module - Live Map & Complaint Tracking
Building Plan Approval Module
GIS Module - Ward Boundaries & Map Layers
Water Module - Zone & Colony Mapping
MCG Services - Available Service Modules